• How to import password recovery into SADP software?

  Select the device SADP software at the bottom right corner and click forgot password, enter the new password (the new password requires a combination of letters...

• Does the coaxial dome need to dial?

  When using the coaxial video recorder connected to the coaxial dome, select the coaxial protocol for access, without dialing codes.

• What is H.264?

  H.264 is a new generation of digital video compression format after MPEG4 jointly proposed by the International Organization for Standardization (ISO) and the I...

• What is H.264?

  H.264 is a new generation digital video compression format after MPEG4 jointly proposed by the International Organization for Standardization (ISO) and the Inte...

• What should I do if the 4200 client runs for a period of time and prompts a fatal error?

  You can find the setup file in the client installation directory, open it in Notepad, and change the value of EnableNetandjoystickCheck to false to reduce CPU u...

• Can the device be searched if it is not in an IP segment?

  Generally, the sadp software, 4200 client or our NVR can be searched only in a broadcast domain, so it can be searched in a network segment.

• What does Maximum Transmission Unit (MTU) mean?

  MTU refers to the maximum data packet size (in bytes) that can pass through a certain layer of a communication protocol. The parameter of the maximum transmissi...

• Can the device be searched if it is not in an IP segment?

  Generally, the sadp software, 4200 client or our NVR can be searched only in a broadcast domain, so it can be searched in a network segment.

• How to solve the problem of locked IVMS-4200 client account?

  Incorrect login password multiple times will result in lockout.

• What is SMART IR?

  Most infrared cameras have the problem of overexposure at the center point at close range. SMART IR technology realizes the principle similar to backlight compe...

• Is it possible to query the production time and other information of the product through the product serial number?

  Does not support query

• How to turn off the illegal login lock function of the camera?

  Access the camera through the webpage. In the configuration-system-security management-security service-open the illegal login lock function, cancel the front c...

• Prompt that the password does not match, please re-enter

  Indicates that the new password is inconsistent with the confirmed password. It is recommended that you re-enter it.

• How to clean the camera better?

  The camera is an electronic product. If you need to clean it, use a clean cotton cloth and gently wipe the lens.

• How to turn on anti-infrared overexposure?

  Anti-infrared overexposure function: control the brightness of the infrared lamp to prevent infrared overexposure in the image. The higher the level, the more o...

• How to adjust the white balance of the network camera?

  IE browser to log in the camera IP address, enter the user name and password, enter the configuration interface, advanced configuration, image, white balance in...

• What does hot standby mean?

  One host acts as a hot backup machine. After the hot backup system is enabled, other working machines can be added; when a working machine in the hot backup sys...

• Camera default encoding format

  For H.265 cameras, the main stream defaults to H.265 and the sub stream defaults to H.264; for H.264 cameras, the default is H.264 encoding.

• When an alarm is triggered, what will be displayed on the electronic map of the IVMS-4200 client?

  If the corresponding monitoring point has been configured in the electronic map interface, the electronic map and defense area on the electronic map will flash.

• Is the shared video in HD or smooth mode?

  For shared videos, the shared friends can switch the resolution. If you cannot switch now, it is recommended to update the client software version to the latest...