• Where is the exposure (shutter) time set?

  Access the camera separately through the web page, and in the configuration interface, select the image, display settings, exposure, exposure time, and set. 【I...

• The picture is dark at night, and some areas around are white

  The infrared effect is blurred, and some areas around are white, making it difficult to see distant objects. As shown below

• What is the third stream?

  Independent of the main stream and sub-stream, the selectable resolutions cover all the HD resolutions of the main stream and all the SD resolutions of the sub-...

• What is the problem that the device's infrared light does not turn on/repeatedly turns on and off?

  If the infrared light is not on, it is recommended that you confirm whether the wiring of the infrared light is normal? Is the equipment power supply normal? If...

• What should I do if the camera has a flashlight?

  You can log in the camera\'s iP address-configuration-image, adjust the low beam and high beam.

• What should I do if the image is blurred after the camera is switched day and night?

  The problem phenomenon is: after the color of the camera screen turns to black or black to color, the auto focus is not clear and the image is blurred.

• How to turn on the backlight compensation function?

  If the device supports backlight compensation, you can log in to the device\'s ip in the LAN computer browser and select the compensation area according to the ...

• IVMS-4200 client character overlay

  In the 4200 software device management, select the device, click Remote Configuration 2. Click the image-image display, device character overlay

• Can 4000 monitoring software be connected to new equipment?

  The device version supported by this software is limited to before September 2011. If the device you are using is a model or version after this date, please use...

• How to hide the character display on the camera interface?

  Camera, it is recommended that you access the camera through the web page and cancel the configuration, image, and information that you do not want to display o...

• Is the shared video in HD or smooth mode?

  For shared videos, the shared friends can switch the resolution. If you cannot switch now, it is recommended to update the client software version to the latest...

• Where is the light (shutter) time set?

  Access the camera separately through the web page, and in the configuration interface, select the image, display settings, exposure, exposure time, and set. [If...

• What should I do if the image is blurred after the camera is switched day and night?

  The problem phenomenon is: after the color of the camera screen turns to black or black to color, the auto focus is not clear and the image is blurred. Method a...

• How to export and import IVMS-4200 client configuration files?

  If the client software adds more devices and you do not want to manually add it to other client software again, you can export the configuration file of the cli...

• Moving objects are noisy at night, and stationary objects are normal

  The 3D digital noise reduction level is higher, or the time domain noise reduction level is higher. Inter-frame noise reduction, that is, contrast noise reducti...

• How to fill in DNS? What should I do if I can’t fill it in?

  It is recommended to fill in 114.114.114.114 for the preferred DNS server, and the operator\'s DNS server address for the alternative. If the preferred DNS is g...

• Introduction to the fog function

  By filtering the depth of field and fog density in different areas of the image, it can solve the special environmental monitoring during the day and obtain cle...

• Definition of cruising speed

  Cruising speed refers to the speed of the dome camera from one preset point to another.

• How to delete the log?

  The log does not support individual deletion. If you want to delete completely, you need to format the storage medium (such as the hard disk of the video record...

• Does the array configuration require hot spare disks?

  To ensure successful array reconstruction and stable system operation, it is recommended to set up a hot spare disk to ensure that the reconstruction starts aut...